Void

A void reverses a confirmed item or invoice. In a proper system the record is not deleted: a reversing entry is posted with a reason, and the invoice and its number stay visible for audit.

In RAWA every void requires a reason and manager approval and is logged in the shift report — because permanently deleting the record breaks audit and e-invoicing requirements.

Why voids are monitored

A void can be an innocent mistake or, occasionally, a way to hide a cash sale. Good control therefore rests on three things: limited permission, a mandatory reason, and a log that cannot be edited.

How to reduce loss

Watch the void rate per employee and per shift; a sudden rise deserves a look. Distinguish between voiding an item before it reaches the kitchen (acceptable) and after it was prepared (which means waste).

• Allow voiding only for those who need it
• Require a written reason for every void
• Review the void report weekly
• Record real waste separately from voids